Mental health needs

Mental health needs can be complex, enduring and deep-rooted. Because of this our approach focuses on early intervention to help prevent more serious problems from occurring.

This approach is based on trustful relationships, which we work hard to build with the people we support. To achieve this, we focus on demonstrating positive outcomes; helping people to overcome isolation, combat prejudice and  maintain a presence in their local community.

Supported housing in mental health services

United Response offers support for people who are gradually moving into more independent accommodation.

The service - Our supported housing services aim to provide accommodation to adults aged 18 and upwards who are receiving treatment or care for a mental health need.

The aims of the service - We support individuals to maintain stable tenancies, in collaboration with other agencies, such as local community mental health teams.

The support team - The support team works with each person to develop their skills and confidence. They can provide practical support on things like the benefits system, use of household equipment and finding appropriate community services and social networks.

Moving on - Many people move on from supported housing to independent accommodation. We can help with this. Typically, we approach the process in phases, with an individual moving first to a shared house with medium levels of support, then to a single flat with some support, before finally progressing to independent living.

Enduring mental health needs

United Response can provide residential services for people with long-term or complex mental health needs. We have a range of residential services across the country; just ordinary houses in the community. Our emphasis is on independence for the individual, but also on a sense of community, within the house.

People can, for example personalise their rooms and decide how they take meals. However, they are also expected to perform chores and attend regular house meetings. This gives people the chance to get involved, take responsibilities and form relationships with one another.

Our residential services are staffed on a 24-hour rota, with one person sleeping in at night.

Outreach and community support

United Response can provide an outreach service to people moving out of psychiatric care, where they are referred to us by a healthcare professional.

United Response runs this service in close collaboration with local community mental health teams. We can support people in their own homes, as well as before their admission to, or discharge from, hospital. We work closely with each individual, their key worker, psychiatric nurse or social worker, to develop a care management plan to best suit their needs.


Other support services we can offer

Practical help - including finding accommodation, support with personal money management, help with welfare benefits entitlements and support with recreational and leisure activities.

Social and emotional help – including support to establish and sustain social networks, and help communicating with others (for example in a shared house).

Mental and physical health – our support workers are not responsible for administering psychiatric medicines, but they can report to the care co-ordinator if someone is not complying with their treatment. We can also report side effects or changes in an individual to mental health professionals, when necessary.


To find out more about being supported by United Response, please use our online form to make a support enquiry.

How we help

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