Working with families

United Response works with the families of the people we support

We aim to form a partnership that respects everyone.

We support people to make informed choices.

We support people so they can to take control of their lives.

We will support people to have the family relationships they want.

We value what families know and tell us..

We create opportunities so that people can discuss their role in a person's life.

We listen to people and do everything we can to make sure that people feel involved and welcomed.

We listen to people and do everything we can to make sure people get feedback on suggestions they make. We make sure their concerns are taken seriously.

We listen to people and do everything we can to keep people up to date with the right information.

We listen to people and do everything we can to make sure people have opportunities to visit. And that they can visit at convenient times, with space and privacy.

We communicate with families

We provide with regular and accurate information. We put this in in writing wherever it is possible.