We know that one size does not fit all and core to our support is treating each person as an individual and designing our support around them – not the other way round.

The Way We Work Poster

What is the Way We Work?

This Way We Work framework is a visual representation of our values and principles in providing support. It brings together the essential elements of our approach to supporting people:

Values

We believe all people, regardless of disability or degree of ill-health, should have the same rights and opportunities as every other citizen. This informs all of our support.

Listening

We work in creative ways to ensure that people can be heard, and listened to.

Organising

We organise ourselves and the resources available to us, in order to provide individual and effective support.

Reviewing

When reviewing our support we take action to ensure change, based on people’s actual experience.


The Way We Work Framework enables us to utilise a range of tools and approaches, through which we can establish the best support package for any given person.

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