We aim to support people to be equal participants in their communities. To do this and to get our support right, we need people to be involved in United Response too – in shaping the organisation that supports them.
We work hard to truly include the people we support in all we do and to support people to speak out and speak up on the issues that affect all areas of their lives.
We believe that communication is the key in really putting people in control of their lives. All our staff are trained in inclusion and specific communication techniques and this work is supported by a national inclusion link co-ordinator who works with our frontline staff to give them the skills they need.
Our four ‘Leadership Teams’ direct the work of our operational divisions and are responsible for involving people in the organisation’s work. Our South West division, for example, includes people we support – and family members and carers too – as part of the Leadership Team itself.
We also employ – and pay – people we support as ‘Quality Checkers’ to assess the quality of our services to other people we support.