How we work

People at the centre

The voice of the people we support is at the centre of everything we do. UR First is our initiative to involve the people we support in our work and in policy making.

Find out more about UR First

How we support people with a learning disability

We work with each person and the people who are important to them to plan the right kind of support for them. This is so that people can be who they want to be and get what they want from life. Using our tool 'The Way we Work', we plan support based around people's individual goals. This could be a few hours a week in someone's own home or 24 hours a day in a registered care home. It might be in supported living, where someone has their own tenancy, or support during the day at a place of work or at college.

Involving and consulting

We work with people to find out how they want to have their say in the organisation. We train and support people to help us recruit staff. We now recruit half of United Response's staff, including directors, in this way. Several service user forums have also been set up. Many of the people we support do not speak, read or write. We work with people so that we can communicate with them in the ways they want to. Read Our Stories

Working in partnership

We are committed to working in partnership with local authorities, commissioning bodies, families and housing partners to provide people with the best possible package of support.

We aim to provide high quality, tailored solutions to meet the needs to each person we support.

Types of support

We provide a variety of support. This could be a few hours a week in someone's own home or 24 hours a day in a registered care home. It might be in supported living, where someone has their own tenancy, or support during the day at a place of work or at college.