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How we work

People at the centre

The voice of the people we support is at the centre of everything we do. UR First is our initiative to involve the people we support in our work and in policy making.

Find out more about UR First

 

Planning

We work with each person and a range of others, including clinical partners, so we can find the right resources to provide flexible support for people to live in the community.

We work with people o develop a plan so they can live as independently as possible. We agree aims with and provide support for them to achieve these aims, reviewing them on a regular basis.

We support people to make choices and respect people's privacy.

How we support people

We work with each person and the people who are important to them to plan the right kind of support for them. This is so that people can be who they want to be and get what they want from life. We plan support based around people's individual goals.

Involving and Consulting

We work with people to find out how they want to have their say in the organisation. We train and support people to help us recruit staff. We now recruit half of United Response's staff, including directors, in this way. Read Our Stories

Working in partnership

We are committed to working in partnership with local authorities, commissioning bodies, and housing and healthcare partners to provide people with the best possible package of support.

We aim to provide high quality, tailored solutions to meet the needs to each person we support.

Types of support

We provide a variety of support. This could be outreach, community support, supported housing or support for someone with depression or an enduring mental health need.