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Using a card meter

gas meter card

This is when you have a gas or electricity meter that works with a card. It is usually the most expensive way of paying.

Meter

A meter counts how many units of things like gas, electricity or water you have used so far.

pay point sign

You top up the card at a local shop or garage or anywhere you see this Pay Point sign.

Top up

This is when you add more money to your fuel card. When you top up it means you can use it to buy more gas or electricity.

a hand holding a calculator

You give the person behind the counter your meter card and the money you want to spend. They put the card in a machine and add the number of units your money can buy.

Meter card

A card you can use to put into your gas or electricity meter to pay for your gas or electricity.

Units

Things like gas and electricity are measured in units. This showed how much you have used.

inserting a card into a meter

You take the card home and put it in the meter. The gas and electricity will go on working as long as there are units left.

Meter

A meter counts how many units of things like gas, electricity or water you have used so far.

Gas and electricity

Gas and electricity provide power to your home. They make things like the cooker, fridge, heating and hot water work. They also make things like kettles and TVs work.

Units

Things like gas and electricity are measured in units. This showed how much you have used.

man realising there are only two units left!

You need to watch it carefully. If you let it run out completely, the gas or electricity will go off.

Gas and electricity

Gas and electricity provide power to your home. They make things like the cooker, fridge, heating and hot water work. They also make things like kettles and TVs work.

hand showing warning

Be careful!

man standing by the radiator shivering cold

If you ever find you cannot pay for your gas or your electricity - get help right away. If you leave it too long, they will cut off your supply.

Gas and electricity

Gas and electricity provide power to your home. They make things like the cooker, fridge, heating and hot water work. They also make things like kettles and TVs work.

Gas and electricity

Gas and electricity provide power to your home. They make things like the cooker, fridge, heating and hot water work. They also make things like kettles and TVs work.

person phoning the gas company

You should phone the gas and electricity company and tell them your problem.

Gas and electricity company

They are the companies who supply your home with gas and electricity.

a man talking to his family

Or talk to a family member or friend.

citizens advice bureau logo

Or you could go to the Citizens Advice Bureau

Citizens Advice Bureau

They help people who have money worries. They also help people claim benefits they are entitled to.

a man talking to his friend

If you use pay-as-you-go and you find you have no money to buy units, ask for help from a friend, relative or advocate straight away.

Pay as you go

Paying with a card that you can charge up by paying money at a shop or garage is usually the most expensive. This is sometimes called Pay-as-you-go.

Units

Things like gas and electricity are measured in units. This showed how much you have used.

Find out about reading the meter on the next page