You need to telephone the insurance company and tell them you want to make a claim.
How to make a claim
Insurance company
A company you pay money to each year. In return, they agree that if something is lost, damaged or stolen, they will pay to replace it.
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When you need to ask an insurance company for some money, it is called making a claim.
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The telephone number to call will be on your policy document.
You will need to know your policy number when you make a claim. This number is also on your policy document.
Policy number
This is the number that is given for just your policy. It is usually written on your policy document.
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When you need to ask an insurance company for some money, it is called making a claim.
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Your insurance company will ask you questions before they give you any money. They will check that your claim is for something that is covered by your insurance.
They will want to know how things happened.
Insurance company
A company you pay money to each year. In return, they agree that if something is lost, damaged or stolen, they will pay to replace it.
Go back up to wordsClaim
When you need to ask an insurance company for some money, it is called making a claim.
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If you are claiming for something that is lost, the insurance company may want yo to tell someone like the police before they will pay you any money.
You need to ask your insurance company if you have to pay an excess.
The excess is the amount you might have to pay when you make a claim.
Insurance company
A company you pay money to each year. In return, they agree that if something is lost, damaged or stolen, they will pay to replace it.
Go back up to wordsClaim
When you need to ask an insurance company for some money, it is called making a claim.
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This happens when the insurance company makes you pay the first bit of the money towards the repair or replacement. If your television was broken, the sum to replace it could look like the example below.
Insurance company
A company you pay money to each year. In return, they agree that if something is lost, damaged or stolen, they will pay to replace it.
Go back up to wordsReplacing Broken Telly
- Cost of television
- £ 300
- Excess (paid by me)
- £ 50
- Amount paid by insurer
- £ 250
If you have an excess it is sometimes cheaper not to ask your insurance company to give you the money for something. If it is not very expensive, it may be cheaper to buy it yourself.
Insurance company
A company you pay money to each year. In return, they agree that if something is lost, damaged or stolen, they will pay to replace it.
Go back up to words You need to ask the insurance company if making a claim will change your premium. If they say yes, and what you need to buy is quite small, it might be better to buy it yourself.
Insurance company
A company you pay money to each year. In return, they agree that if something is lost, damaged or stolen, they will pay to replace it.
Go back up to wordsClaim
When you need to ask an insurance company for some money, it is called making a claim.
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It can be very difficult to decide what is best to do. Ask someone to help you decide.
You need to ask your insurance company how much money they will give you. And you need to ask them how long it will take to get it.
Insurance company
A company you pay money to each year. In return, they agree that if something is lost, damaged or stolen, they will pay to replace it.
Go back up to words