United Response’s mission is to ensure that individuals with learning disabilities, mental or physical support needs, have the opportunity to live their lives to the full and our vision is a society where everyone has equal access to the same rights and opportunities.

Last year, we signed up to the Driving up Quality code to demonstrate our commitment to improving services and support for people with learning disabilities. The first step for us was to carry out our self assessment – to look in depth at how we work and at how well we meet each of the key principles of the Driving up Quality code:

  1. Support is focused on the person
  2. The person is supported to have an ordinary and meaningful life
  3. Care and support focuses on people being happy and having a good quality of life
  4. A good culture is important to the organisation
  5. Managers and board members lead and run the organisation well


Engaging with people we support and their families is something which is incredibly important to us and there is a lot that we do already. So, we approached the Driving Up Quality self-assessment as a way of pulling together a complete picture of information from processes that we already have in place. That way, we hope that it will be a really useful tool to help us focus our efforts and identify the gaps in what we do and what we know.

We used the very helpful prompt questions in the self-assessment tool to help us look at different aspects of how we support people and how we in turn support the key staff who support them.

Download our full self-assessment


Now that we have carried out our self-assessment we will look to address the areas which require improvement and ensure that we nurture the things that work well. We will create an action plan and report back on our progress. Watch this space…


Shan Nicholas, interim chief executive.