Roger was referred to United Response after experiencing a manic episode. We supported him for 15 years before he passed away in 2014. Lucy and Amy, Roger's daughters, got in touch to share what this support meant to them.

‘Lifeline. That's what United Response became to my sister Lucy and me over a decade ago. Having a parent suffer from bipolar disorder soon becomes a huge part of your life. Our father Roger became poorly and we many years trying to navigate the mental health system feeling emotionally frustrated and unsupported.

After a particularly upsetting episode, we were put in touch with the crisis management team and then in turn Dad was allocated care through United Response.

A turning point

This was a turning point for us, if not to find a solution for a very complex illness, to provide a friend and support for him on a regular basis. Some week's a pop round and a chat to get things he needed, or weekly coffee trips with Penny, and in the earlier days day trips out to Beaulieu car museum or a photography course.

Dad’s support workers; Penny, Sarah and Keith became so dear to Dad, and Keith remained in touch years after he moved to Wales and even attended Dad's funeral.

Trapped in a system

Lucy and I felt lost and trapped in a system, and then we met United Response, and the care they provided and the relationships that we built with Penny, Sarah and Keith were nothing less than a lifeline. They were friends to Dad and both Lucy and I.’ – Amy

Roger’s support worker, Penny, said; ‘it’s lovely to hear just how much of a difference our support made to Roger’s life, especially through the challenges that he faced. He was a wonderful character and we enjoyed supporting him over the years.’

Amy and Lucy as children with their dad Roger, and their grandad 

‘I cannot imagine what it would've been like if our paths hadn't crossed with United Response. We'd been through many years of struggling to be heard in the mental health system, which felt complex and tangled, where people suffering become labelled.

What United Response did for Dad we are forever thankful for and in many ways United Response gave Dad a new lease of life. They gave us relief, support and reassurance in our deepest days of despair and sadness. We are forever thankful to United Response.’ – Lucy

Get in touch

If you, or someone you know, is experiencing mental health needs of a complex nature, please get in touch with our support team. You can also access more information about the type of mental health support United Response provides. 

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