Benefits arise from improving operations internally in an organisation. For example, a diverse workforce that includes a range of perspectives can improve creativity and problem-solving, resulting in better decision making. Also, a diverse workforce can offer greater flexibility.

Consider the following scenario. An employer employs a person with a learning disability who is responsible for photocopying. The person identifies that the photocopier instructions are not in plain English and notices that many other staff members choose not to use the machine for this reason.

The new employee, with the support from a United Response job coach, translates the documents into an ‘easy read’ format. The rest of the team are overjoyed as they prefer these simple instructions. The employer asks the individual to translate other office guidelines into this ‘easy read’ format, bringing greater understanding to the entire workforce