Communication is key to building relationships, getting needs fulfilled, sharing instructions and expressing choices.

Barriers that disrupt this process of exchanging and understanding information can lead to frustration, which can increase the likelihood of challenging behaviour being exhibited.

We believe that taking the time to learn how people with disabilities communicate in different situations is key to being able to deliver effective person centred support. When this knowledge is utilised consistently throughout the staff team, it facilitates the delivery of effective support, improves quality of life, and enables the individual to make meaningful choices and influence the world around them.

The Communication Resource is written by Dr Jill Bradshaw, lecturer in learning disability at the Tizard Centre, this booklet invites readers to think about communication from different perspectives; for example, from the viewpoint of people with physical disabilities who might be able to understand more than they can say, or from the perspective of individuals on the autistic spectrum, who might be able to say more than they can understand.

This guide contains successful strategies for clearer communication and explains reasons why certain messages could be easily misunderstood. It shares a number of excellent tools such as communication profiles/passports, quick ways to simplify complex sentences, tips on pacing conversations and how to learn from approaches that are working well.

Download a PDF of our free Communication Resource

You can also view this Communication Resource as an e-brochure below:

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