Founded in 1973 with just one service in West Sussex, we now support more than 2000 people, work in over 300 locations across England and Wales and employ approximately 3500 staff.

We work with over 60 local authorities, providing a wide range of support services. We also work with individuals or families who have a personal budget.

Find out which local areas we work in and our regional contact details.

Our expertise

We build our support around each person’s needs and wishes and review and adapt this support regularly. We use a variety of best practice tools, techniques and approaches to achieve this vision, including our The Way We Work framework. 

We have trained experts in successfully supporting people with complex needs, challenging behaviour and moving out from long stay institutions, to become more independent and to become part of the local community.

In particular, we are leaders in the area of complex needs support, specifically:

As a sector leader, we also produce a variety of best practice resources, which we share freely, to encourage knowledge exchange and promote better support for people with disabilities. Find out more:

Our awards

We have accrued a variety of awards for our work and professional standards, including:

  • Investors in People 
  • Investors in Diversity 
  • Positive about disabled people 
  • Contractors Health and Safety Assessment Scheme

We are also members of:

  • The Housing and Support Alliance
  • The Institute of Fundraising
  • The Driving Up Quality Code
  • Voluntary Organisations Disability Group

Find out more about our memberships and accreditations.

Best practice enewsletter

If you would like to find out about forthcoming events, gain access to best practice resources and receive the latest news from the practice development team, why not sign up for our best practice enewsletter?

Contact us


For the South West, please email sw.development@unitedresponse.org.uk.
For the South East, please email se.development@unitedresponse.org.uk.
For the North East and Yorkshire, please email ne.development@unitedresponse.org.uk.
For the North West, please email nw.development@unitedresponse.org.uk.