Here at United Response, we support people with disabilities throughout the London Borough of Richmond-upon-Thames, including Teddington, Twickenham, St Margarets, Barnes, Strawberry Hill and Hampton.

We are a very active, creative and tight-knit group of services.Some people who are supported by United Response Richmond

Our breadth of expertise means we can equip the people we support with the skills, contacts and confidence they need, whatever it is they want to do with their lives.

We actively challenge individuals to increase their independence over time, which in turn reduces their support needs and raises their self-esteem.

Make a local support enquiry

Support we offer:

  • Residential services, which help people with challenging behaviour, autism, complex medical conditions and profound learning disabilities find suitable accommodation.
  • Supported living services, where we provide anything from a few hours’ support a week to intensive 24/7 sleep-in support for people with mental health conditions, dementia, mobility issues, sight and hearing impairments, and communication difficulties (including those who are non-verbal).
  • Transitions services for people moving through major life stages. This spans everything from leaving school and moving from children's to adult's services to finding work and living independently.
  • Community support to ensure that as many people as possible can continue to live independently in their own homes. We provide access to the local community; education; supported employment and social enterprises; help with things like budgeting, keeping up a tenancy and staying healthy; and a raft of fun and meaningful group activities.

Activity groups and social enterprises

The Garden Gnomes - a Richmond social enterprise from United ResponseThe activities and social enterprises we offer in Richmond were put into place following feedback from local people with disabilities. The groups are set up, co-run and led by people we support.

They give individuals the chance to work or volunteer, gain skills, build and maintain friendships and relationships, and pursue their passions. Most importantly, participants have become valued members of the local community, reducing social isolation and fostering inclusion.

We run over 20 social enterprises and activity groups in the area, ranging from drama, cooking and dancercise to gardening, Makaton and meditation – and, of course, coffee mornings and nights out. The number of groups and enterprises is growing all the time and new ideas are always welcome!

Make a local support enquiry

How we supported Sam to communicate using his iPad

Sam, who is supported by United Response RichmondDue to his disability, Sam cannot speak verbally; instead he communicates using Makaton hand signs and pictures.

When we first met Sam, he lived in his family home, but he later moved into a supported living service with a number of other Teddington residents. Sam found he missed his family and was having trouble being understood by his new housemates, so we worked closely with the speech and language therapist to find new ways that Sam could communicate effectively.

When he got his first iPad, it was a revelation for Sam and staff – now he documents his activities to help spark conversations with those around him, uses the iPad to teach Makaton to his housemates, and has started Skyping his parents.

Sam has since set up a social enterprise teaching Makaton skills to schools and the wider community, and leads fortnightly Makaton sessions across the service.

Read Sam’s full story on our blog

Watch Sam being supported to keep his house tidy

Sam has a fear of other people sweeping and vacuum cleaners. We supported him to get used to people hoovering within his service, before building up his confidence using positive behaviour support to the point where he now successfully hoovers the house himself.

Now, Sam completes this task two or three times a week and enjoys showing people the great work he has done, as you can see in this video clip:


You can find out more about our Richmond-based services and get in touch via:

You can also phone 020 3668 1557 or email [email protected].