Care and support A-Z of social care Communication Effective communication a process of exchanging and understanding information and is the key to building relationships, getting needs fulfilled, sharing instructions and expressing choices. Barriers that disrupt this process of exchanging and understanding information can lead to frustration, which can increase the likelihood of challenging behaviour being exhibited. How we communicate We believe that taking the time to learn how people with disabilities communication in different situations is key to being able to deliver effective person centred support. When this knowledge is consistently utilised throughout the staff team, it facilities the delivery of effective support, improves quality of life, and enables the individual to make meaningful choices and influence the world around the, For professionals, we offer a Communication Resource, written by Dr Jill Bradnshaw, a lecturer in learning disability at the Tizard Centre. It invites readers to think about communication from different perspectives as well as successful strategies for clearer communication. Download our free Communication Resource or subscribe to our best practice newsletter to get more information directly to your inbox. Get support If you would like to know more or are interested in the support we can provide to you or someone you know, please make a support enquiry.