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Make a complaint or raise a concern

United Response encourages feedback on everything we do as we always strive to provide the best support for people in our care.

You can make a comment, concern or complaint to your service staff:

by telephone
in person
in writing
by email

You can address your comment, concern or complaint through:

a one-to-one meeting/phone call with a staff member of your choice
to the Chief Executive of United Response
to your local Social Services, Health Authority, Local Government Ombudsman
to the Care Quality Commission
to the Supporting People Administrative Authority

The timescale and process of handling any concerns or complaints are shown in the procedure:

Download: Complaints procedure

Make a complaint

United Response Head Office: 020 8246 5200
Chief Executive’s Hotline: 020 8254 3135
Complain by email