Make a complaint or raise a concern
You can make a comment, concern or complaint to your service staff:
- by telephone
- in person
- in writing
- by email
You can address your comment, concern or complaint through:
- a one-to-one meeting/phone call with a staff member of your choice
- to the Chief Executive of United Response
- to your local Social Services, Health Authority, Local Government Ombudsman
- to the Care Quality Commission
- to the Supporting People Administrative Authority
The timescale and process of handling any concerns or complaints are shown in the procedure:
Download: Complaints procedure
Make a complaint
- United Response Head Office: 0208 016 5678
- Chief Executive’s Hotline: 0208 016 5673
- Complain by email