Make a complaint

United Response encourages feedback on everything we do as we always strive to provide the best support for people in our care.

You can make a comment, concern or complaint to your service staff:

by telephone
in person
in writing
by email

You can address your comment, concern or complaint through:

a one-to-one meeting/phone call with a staff member of your choice
to the Chief Executive of United Response
to your local Social Services, Health Authority, Local Government Ombudsman
to the Care Quality Commission
to the Supporting People Administrative Authority

The timescale and process of handling any concerns or complaints are shown in the procedure:

Download procedure

Make a complaint:

United Response Head Office: 020 8246 5200
Chief Executive’s Hotline: 020 8254 3135

Complain by email

Latest

A voice for the voiceless

Justin went to the Cabinet Office to talk about how elections can be more accessible for people with learning disabilities, like him.
Batman vs. Joker at Winter Wonderwheels 2019

Who won the epic showdown? Find out how our fundraisers fared in their midwinter run, raising money for United Response’s Enterprise hub in Teddington.
CookABILITY is back for Christmas, with accessible video recipes for festive favourites

Our accessible cooking series, encouraging people with learning disabilities and autism to cook for themselves, is back with easy to follow recipes for Christmas favourites.
Uplifting theatre productions showcase real emotion and humour

The performers and staff at ROC Creative have worked for over two years, researching and devising material, to put together this incredible piece of theatre. Find out more and watch the video showing how this creative production came together.

Information for journalists

Notes for Editors
Contact the press team

If you are a member of the press and would like information on United Response’s work, please contact our press team.
Contact us
Media enquiries

Free specialist approach resources

We have a number of free resources to offer professionals based off of the specialist approaches we take to support people with disabilities, mental health needs, and more.
What we do

United Response provides a range of support services for adults and young people with learning disabilities, autism, mental health needs or physical disabilities.
Easy News

The Winter 2020 issue of Easy News features the 2019 UK General Election, bushfires in Australia, Greta Thunberg, the Prince Andrew scandal, tensions between Iran and the USA, the New Zealand volcano eruption, and more.
Where we work

Find the details of your nearest area office and get in touch to talk to our expert staff about the support we offer in your area.
Become a support worker

Become a support worker for United Response and help disabled people in their communities at home. You’ll help them cook, clean, pay bills, apply for jobs, make friends and a thousand things in between.
Mental health needs

Mental health needs can be complex, enduring and deep-rooted. Because of this, our approach focuses on early intervention to help prevent more serious problems from occurring.
Learning disability

We work with young people and adults with a wide range of learning disabilities across England and Wales. To plan the right kind of support, we work closely with each individual and the people who are important to them. In this way, they get the support they want, in the way they want.
ROC Wellbeing

ROC (Robert Owen Communities) has Wellbeing services in Devon and Cornwall, which we can support you to attend. ROC’s Wellbeing services offers you the opportunity to learn new and exciting skills and gain accredited learning qualifications at the same time.
For individuals

We utilise a number of core approaches to support people individually who have a learning disability, acquired brain injury, dementia, mental health needs, and autism.
Our directors

Our team of directors work across the charity's key functions and geographical divisions to drive the passion and dedication of all our staff.