Make a complaint

United Response encourages feedback on everything we do as we always strive to provide the best support for people in our care.

You can make a comment, concern or complaint:

by telephone
in person
in writing
by email

You can address your comment, concern or complaint through:

a one-to-one meeting/phone call with a staff member of your choice
to the Chief Executive of United Response
to your local Social Services, Health Authority, Local Government Ombudsman
to the Care Quality Commission
to the Supporting People Administrative Authority

The timescale and process of handling any concerns or complaints are shown in the procedure:

Download procedure

Useful numbers:

United Response Head Office: 020 8246 5200
Chief Executive’s Hotline: 020 8254 3135

Latest

Who won the general election? Easy News makes the result easier to understand for people with a learning disability

Disability charity, United Response, has published Issue 27 of its award-winning accessible news magazine, Easy News.
Mayor of Greater Manchester wants to unlock employment potential of people with a learning disability

Disability charity, United Response, hosted a working lunch event on Friday 16th June to celebrate the positive work that is being carried out in Greater Manchester to help unlock the employment potential of the 65,000 people with learning disabilities living in the area.
Warrens Bakery rolls out their support for the ROC 5K fun run

Warrens Bakery has generously provided the Cornish pasties for The ROC 5K charity fun run every year since the event was first established nearly 4 years ago. This year, they have increased their support.
Pedal power - my journey to RideLondon 46

Lola, our Head of Digital and Communications, is taking on RideLondon 46 this July. Check out their journey so far...

Information for journalists

Notes for Editors
Contact the press team

If you are a member of the press and would like information on United Response’s work please contact our press team.
Contact us
Media enquiries

Become a support worker

Become a support worker for United Response and help disabled people in their communities at home. You’ll help them cook, clean, pay bills, apply for jobs, make friends and a thousand things in between.
Free specialist approach resources

We have a number of free resources to offer professionals based off of the specialist approaches we take to support people with disabilities, mental health needs, and more.
What we do

United Response provides a range of support services for adults and young people with learning disabilities, autism, mental health needs or physical disabilities.
Easy News

Easy News is the first news magazine designed to be accessible for people with learning disabilities, aimed to encourage discussion around news stories and keep readers informed about the world around them. Read the latest issue here.
Where we work

Find the details of your nearest area office and get in touch to talk to our expert staff about the support we offer in your area.
Learning disability

We work with young people and adults with a wide range of learning disabilities across England and Wales. To plan the right kind of support, we work closely with each individual and the people who are important to them. In this way, they get the support they want, in the way they want.
Mental health needs

Mental health needs can be complex, enduring and deep-rooted. Because of this, our approach focuses on early intervention to help prevent more serious problems from occurring.
For individuals

We utilise a number of core approaches to support people individually who have a learning disability, acquired brain injury, dementia, mental health needs, and autism.
Our directors

Our team of directors work across the charity's key functions and geographical divisions to drive the passion and dedication of all our staff.
Person centred support

We aim to support people in the way they want us to. To achieve this we use a person centred approach - putting the person at the centre of their support.