United Response encourages feedback on everything we do as we always strive to provide the best support for people in our care. 

You can make a comment, concern or complaint:

  • by telephone
  • in person
  • in writing
  • by email

You can address your comment, concern or complaint through:

  • a one-to-one meeting/phone call with a staff member of your choice
  • to the Chief Executive of United Response
  • to your local Social Services, Health Authority, Local Government Ombudsman
  • to the Care Quality Commission
  • to the Supporting People Administrative Authority

The timescale and process of handling any concerns or complaints are shown in the procedure:

Download procedure

Useful numbers:

United Response Head Office: 020 8246 5200
Chief Executive’s Hotline: 020 8254 3135