Make a complaint United Response encourages feedback on everything we do as we always strive to provide the best support for people in our care. You can make a comment, concern or complaint to your service staff: by telephone in person in writing by email You can address your comment, concern or complaint through: a one-to-one meeting/phone call with a staff member of your choice to the Chief Executive of United Response to your local Social Services, Health Authority, Local Government Ombudsman to the Care Quality Commission to the Supporting People Administrative Authority The timescale and process of handling any concerns or complaints are shown in the procedure: Download procedure Make a complaint: United Response Head Office: 020 8246 5200Chief Executive’s Hotline: 020 8254 3135 Complain by email