Make a complaint

United Response encourages feedback on everything we do as we always strive to provide the best support for people in our care.

You can make a comment, concern or complaint:

by telephone
in person
in writing
by email

You can address your comment, concern or complaint through:

a one-to-one meeting/phone call with a staff member of your choice
to the Chief Executive of United Response
to your local Social Services, Health Authority, Local Government Ombudsman
to the Care Quality Commission
to the Supporting People Administrative Authority

The timescale and process of handling any concerns or complaints are shown in the procedure:

Download procedure

Useful numbers:

United Response Head Office: 020 8246 5200
Chief Executive’s Hotline: 020 8254 3135

Latest

Open mic night in Derby aims to raise funds to repair vandalised garden

Music lovers of Derby are invited to attend ‘Mic to the Max’ at Ryans Bar on Tuesday 29th August – an open mic fundraiser hosted by disability charity, United Response.
United Response statement on sleep-ins

The Government’s position on the interpretation of regulations around the National Living Wage is causing huge confusion. As a result the delivery of community based services, for people with learning disabilities, which are proven to work well, are under real threat.
United Response CEO takes on Prudential RideLondon-Surrey 100

On 30th July, disability charity United Response’s CEO, Tim Cooper, will get on his bike for the Prudential RideLondon-Surrey 100.
Garden Gnomes ask for Richmond community’s vote in Tesco Bags of Help initiative

Richmond’s Garden Gnomes are calling for your vote to help them bag a big cash boost from the Tesco Bags of Help initiative.

Information for journalists

Notes for Editors
Contact the press team

If you are a member of the press and would like information on United Response’s work please contact our press team.
Contact us
Media enquiries

Free specialist approach resources

We have a number of free resources to offer professionals based off of the specialist approaches we take to support people with disabilities, mental health needs, and more.
What we do

United Response provides a range of support services for adults and young people with learning disabilities, autism, mental health needs or physical disabilities.
Become a support worker

Become a support worker for United Response and help disabled people in their communities at home. You’ll help them cook, clean, pay bills, apply for jobs, make friends and a thousand things in between.
Easy News

Easy News is the first news magazine designed to be accessible for people with learning disabilities, aimed to encourage discussion around news stories and keep readers informed about the world around them. Read the latest issue here.
Where we work

Find the details of your nearest area office and get in touch to talk to our expert staff about the support we offer in your area.
Learning disability

We work with young people and adults with a wide range of learning disabilities across England and Wales. To plan the right kind of support, we work closely with each individual and the people who are important to them. In this way, they get the support they want, in the way they want.
Mental health needs

Mental health needs can be complex, enduring and deep-rooted. Because of this, our approach focuses on early intervention to help prevent more serious problems from occurring.
For individuals

We utilise a number of core approaches to support people individually who have a learning disability, acquired brain injury, dementia, mental health needs, and autism.
Our directors

Our team of directors work across the charity's key functions and geographical divisions to drive the passion and dedication of all our staff.
ROC Wellbeing

ROC (Robert Owen Communities) has Wellbeing services in Devon and Cornwall, which we can support you to attend. ROC’s Wellbeing services offers you the opportunity to learn new and exciting skills and gain accredited learning qualifications at the same time.