Make a complaint

United Response encourages feedback on everything we do as we always strive to provide the best support for people in our care.

You can make a comment, concern or complaint to your service staff:

by telephone
in person
in writing
by email

You can address your comment, concern or complaint through:

a one-to-one meeting/phone call with a staff member of your choice
to the Chief Executive of United Response
to your local Social Services, Health Authority, Local Government Ombudsman
to the Care Quality Commission
to the Supporting People Administrative Authority

The timescale and process of handling any concerns or complaints are shown in the procedure:

Download procedure

Make a complaint:

United Response Head Office: 020 8246 5200
Chief Executive’s Hotline: 020 8254 3135

Complain by email

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Information for journalists

Notes for Editors
Contact the press team

If you are a member of the press and would like information on United Response’s work, please contact our press team.
Contact us
Media enquiries

Free specialist approach resources

We have a number of free resources to offer professionals based off of the specialist approaches we take to support people with disabilities, mental health needs, and more.
What we do

United Response provides a range of support services for adults and young people with learning disabilities, autism, mental health needs or physical disabilities.
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Where we work

Find the details of your nearest area office and get in touch to talk to our expert staff about the support we offer in your area.
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Extraordinary times call for extraordinary people. During the current COVID-19 pandemic we are speeding up our recruitment process with video interviewing, fast-track compliance and online training to get new recruits working as quickly as possible.
Mental health needs

Mental health needs can be complex, enduring and deep-rooted. Because of this, our approach focuses on early intervention to help prevent more serious problems from occurring.
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We work with young people and adults with a wide range of learning disabilities across England and Wales. To plan the right kind of support, we work closely with each individual and the people who are important to them. In this way, they get the support they want, in the way they want.
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ROC (Robert Owen Communities) has Wellbeing services in Devon and Cornwall, which we can support you to attend. ROC’s Wellbeing services offers you the opportunity to learn new and exciting skills and gain accredited learning qualifications at the same time.
For individuals

We utilise a number of core approaches to support people individually who have a learning disability, acquired brain injury, dementia, mental health needs, and autism.
Our directors

Our team of directors work across the charity's key functions and geographical divisions to drive the passion and dedication of all our staff.