We aim to support people in the way they want us to. To achieve this, we use a person centred approach that, quite literally, puts the person at the centre of their support.

Using a variety of tools and approaches, we first work to find out a person's preferences, needs, aims and goals – basically, get to know them – then build a support plan around this.

But, of course, it doesn't end there – it's an ongoing process. We use continual monitoring, analysis and feedback to ensure we adapt with the individual, to keep things on track. After all, nobody stays the same.

The components of person centred support

  1. We use a range of person centred thinking and planning tools. These help us take a creative approach to problem-solving and ensure the best possible – and consistent – level of support.
  2. We are pioneers in active support. This approach helps us support people with disabilities in a way that enables them to participate in all aspects of their life, so they can be as independent as possible.
  3. Our support focuses on what is important to the individual – at home, at work and in the community. It centres around the things they want to do in life and what is important for them – for example, keeping safe and healthy.
  4. Effective communication is central to the way we work. By listening carefully to what people say through their words or behaviour, we ensure that our support matches their needs.
  5. Our staff are supported by national specialists in best practice, inclusion, and health and safety. This ensures that expert advice is always on hand.
  6. We have a comprehensive range of policies and regularly audit our support services. We have signed up to the Driving Up Quality code and involve the people we support in checking our services, too, through our Quality Checkers programme.
  7. We have a robust complaints procedure. We treat all concerns and complaints seriously, and will investigate if things go wrong. We aim to learn from our mistakes and make sure our support continually improves.

Watch our person centred support in action

Support worker Jo has used person centred techniques to support Alison for more than six years. This video gives a snapshot of some of the activities they regularly get up to, as well as a glimpse into the close relationship they have developed:

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